FAQs - Pure It's Me
Brand
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What is Pure It's Me? We are a science-backed skincare brand focused on transparency and affordability. You can read more about our philosophy and medical expertise in the About Us section.
Shipping details
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Where do you ship to? We deliver to over 20,000+ pin codes across India. You can pay via Prepaid (Cards/UPI) or Cash on Delivery (COD) for your convenience.
Delivery details
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How long will my order take? We usually ship orders within 24-48 working hours after receiving them. Once shipped, our logistics partners typically take 3 to 7 days to deliver. Customers in metro cities (Delhi, Mumbai, etc.) can expect faster delivery within 3 days.
Returns details
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What is your return policy? You can raise a return request by dropping us an email at [Apna Email Yahan Likhein] within 7 days of delivery. Please note: We offer replacements or refunds ONLY if you have received a wrong, damaged, or expired product. For more details, please check our Return & Refund Policy page.